Refund policy
Return & Refund Policy
At Superior Thrift, we want you to be satisfied with your purchase. Because many of our items are vintage, pre-owned, or one-of-a-kind, we maintain the following return policy for both in-store and online purchases.
By completing a purchase with Superior Thrift, you agree to the terms outlined in this policy.
Vintage & Pre-Owned Item Disclosure
Many items sold by Superior Thrift are vintage, second-hand, or previously owned. As a result, items may show minor wear, fading, or other signs of age consistent with normal use.
These characteristics are not considered defects and are part of the item's unique nature.
Customers are encouraged to carefully review all photos, descriptions, and measurements before purchasing. If you have questions about an item’s condition, please contact us prior to completing your purchase.
Final Sale & Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
• Bathing suits
• Lingerie (Pink Tag items)
• CDs
• DVDs
• Blu-ray discs
• Vinyl records
• Tapes
• Video games
Due to the nature of physical media and hygiene-sensitive products, these items are non-returnable unless they arrive defective or materially different from their description.
All merchandise may be photographed and condition documented prior to shipment to prevent item swapping or fraudulent returns. Any returned item must match the documented condition of the original item sold.
Superior Thrift reserves the right to deny any return that does not match the documented condition of the original item.
In-Store Purchase Returns
Clothing purchased inside our physical store may be returned or exchanged within 5 days of purchase.
Requirements:
• Original price tag must still be attached
• Receipt or proof of purchase is required
• Item must be unworn and unwashed
• Item must be free of stains, odors, alterations, or damage
All returns are subject to inspection and approval by store staff.
All other in-store purchases are final sale.
Blue Tag Boutique Clothing & Yellow Tag Vintage Clothing
Effective September 1, 2020:
• No cash refunds
• Returns or exchanges are issued as store credit only
Store credit has no cash value and cannot be redeemed for cash.
Online Purchase Returns
Return Eligibility
Online purchases may be returned within 7 days of receiving your item.
To qualify for a return:
• Item must be in the same condition as received
• Item must be unworn or unused (beyond try-on)
• Item must be unwashed and free of odors
• Original tags must remain attached
• Proof of purchase is required
Returns showing signs of wear, washing, damage, or alteration will not be accepted.
Returning an Online Order In-Store
Online purchases may be returned at our physical store location.
Returns must:
• Be made within 7 days of purchase
• Include proof of purchase (paper receipt or e-receipt)
• Be in the same condition the item was sold
• Be approved and signed off by a supervisor
Return Processing Hours
Returns are processed:
Monday – Friday
10:00 AM – 1:00 PM
(Excluding holidays)
Returns initiated outside these hours will be processed the next business day.
Returning an Online Order by Mail
Online orders may also be returned by shipping them back.
Returns must be initiated within 10 days of receiving your package.
To start a return, email:
info@superiorthrift.com
Subject line: Return
Include the following information:
• Order number
• Name
• Email address
• Shipping and/or billing address
• Reason for return
Once approved, our team will provide return shipping instructions.
Items returned without prior authorization will not be accepted.
Returns are processed:
Monday – Friday
9:00 AM – 1:00 PM
(Excluding holidays)
Pickup Policy for Online Orders
Customers have 10 days from the purchase date to pick up in-store orders.
If an order is not picked up within 10 days:
• The item may be returned to inventory
• A 20% restocking fee may apply
• Refunds may be issued only if the customer notifies us before the pickup deadline
Return eligibility is calculated from the date of purchase, not the pickup date.
Damaged, Defective, or Incorrect Items
Customers should inspect their order immediately upon receiving it.
If you receive:
• A defective item
• A damaged item
• The wrong item
Please contact us immediately at:
info@superiorthrift.com
Our team will review the issue and determine the appropriate resolution.
Failure to report damage or errors within the return window may result in denial of the claim.
Refunds
No cash refunds are issued for online purchases.
If a return is approved:
• Refunds will be issued to the original payment method
• Processing typically takes 3–7 business days
• Banks or payment providers may require additional processing time
If you have not received your refund after 7 days, please contact us.
Email: info@superiorthrift.com
Phone: 209-942-0332
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still meet the following conditions:
• Unworn and unused
• Tags attached
• In original packaging
• Proof of purchase provided
Additional Purchase & Return Conditions
Right to Refuse Service or Returns
Superior Thrift reserves the right to refuse service, cancel orders, limit quantities, or deny returns at our sole discretion if we suspect:
• Fraudulent activity
• Item swapping
• Return abuse
• Excessive returns
• Violation of this policy
Customers who repeatedly abuse the return system may be restricted from future purchases or returns.
Condition Verification & Anti-Fraud Protection
Returned merchandise must:
• Match the original item shipped or sold
• Include original tags when applicable
• Be free from damage, stains, odors, or alterations
Items that do not match the original documented condition may be rejected and returned to the customer at the customer’s expense.
Chargebacks & Payment Disputes
If a customer initiates a chargeback or payment dispute before contacting Superior Thrift, we reserve the right to:
• Provide order documentation to the payment processor
• Provide shipping confirmation and item condition records
• Suspend future purchases from the customer
Customers are encouraged to contact us first at info@superiorthrift.com so we can resolve any issue quickly.